- #ERROR CANNOT CONNECT TO CITRIX XENAPP SERVER HOW TO#
- #ERROR CANNOT CONNECT TO CITRIX XENAPP SERVER WINDOWS#
These credentials are checked against logon providers like LDAP and RADIUS-based sources (Active Directory, RSA, Safe Word, SMS Token and many more). a user connects to the NetScaler Gateway website and is prompted with a login page.If you still use Citrix WebInterface: not much difference there, but my screen shots won’t be of any help. I talk about using Citrix StoreFront website, there is not so much difference to a receiver for web site. Let’s try to understand what’s going on: The stages of a Citrix NetScaler Gateway connection I want to keep away from misleading tips, instead guide you through a well-structured troubleshooting guide. They hardly ever ask: Which component is guilty.
Most of the answers don’t focus to the right source. Questions about connection issues come up quite often. I am one of the moderators of a Facebook group about Citrix. It seems to be annoying and hardly possible.
#ERROR CANNOT CONNECT TO CITRIX XENAPP SERVER HOW TO#
So I will divide my blog into three sections: How to find the source of trouble, Troubleshooting Citrix StoreFront and Troubleshooting Citrix NetScaler Gateway. There are two potential sources of trouble: Citrix StoreFront and Citrix NetScaer Gateway. The reason for this is the way connection issues are reported. Remove the failed XenDesktop server as an STA and add another XenDesktop server as STA.One of the most annoying issues in Citrix NetScaler is ICA / HDX connection issues.
Check if any XenDesktop servers fail to work as an STA. If users are not able to launch applications after upgrading Firefox to version 30.0, then refer to article CTX200200 - Unable to Launch Applications from Firefox 30.0. If not, try adding “A Record” on NetScaler Gateway under “DNS” option. The backend server address should be resolvable from NetScaler Gateway. STA status should show as up on NetScaler Gateway. STA should be added on NetScaler Gateway and StoreFront. 
Verify that on NetScaler Gateway the STA server is added globally or under vserver, similar to what you have specified on StoreFront Gateway settings. Verify if the ICA file has NetScaler Gateway FQDN:443 as specified on StoreFront server in NetScaler Gateway settings: SSLProxyHost=gateway-fqdn:443. Verify if the ICA file has internal server IP address rather than "gateway FQDN:443" information. Complete the following troubleshooting steps on the ICA file that is received while launching an application:. If not, run the commands:Ĭtxxmlss /u (this will un-register the existing port in use)Ĭtxxmlss /r"nn" ("nn" represents the port number which you wish to register. 
XenApp: Open a command line and run the command netstat -ano to see if the XenApp server is listening on the same port which is configured on Secure Gateway and Web Interface.If not, highlight the STA, click Edit and adjust the URL to reflect the correct port.
#ERROR CANNOT CONNECT TO CITRIX XENAPP SERVER WINDOWS#
Web Interface: Under the setting for Secure Access, click next until you get to the specify Secure Ticket Authority settings windows and confirm that the STA URLs are using the correct port. Secure Gateway: Run through the Secure Gateway Wizard and confirm that the STAs have the FQDN (or IP) and that the TCP port matches that of Web Interface and XenApp. Note: When changes are made to the Secure Gateway server, it has to be restarted for the changes to take effect and this will disrupt the sessions of any currently connected users. Verify if the Secure Gateway, Web Interface and XenApp are listening on the same ports using the following information:. If you made any changes to STA on one of the StoreFront servers then ensure that the changes are propagated to all the other StoreFront servers. If you are unable to resolve the FQDN then add a host record directly onto to the StoreFront server to bypass any issues with DNS. Verify that the FQDN name listed in the STA list in StoreFront is the correct FQDN. If you are using FQDN then always verify that the name can be resolved to the correct IP address of the STA servers. Change the Secure Ticket Authority (STA) listed in the StoreFront server from using the fully qualified domain name (FQDN) to the IP address of the XenApp server. If you are experiencing this issue and you are not a System Administrator, contact your organization’s Help Desk for assistance and refer them to this article. Important! This article is intended for use by System Administrators.
0 kommentar(er)
